What You Need Before Depositing
Before you fund your account, make sure these three things are in order. Skipping any one of them is the most common reason deposits get delayed.
- A verified ace9 account — register at ace9 Register if you have not done so.
- A payment method that belongs to you. ace9 does not accept third-party payments; the name on your bank or e-wallet must match your ace9 profile.
- A minimum top-up amount of RM30 per transaction. There is no upper hard limit set by the platform, but individual banks and e-wallets impose their own daily caps.
Supported Payment Methods at ace9
ace9 supports four deposit channels that cover the most common ways Malaysians move money. All are processed in MYR with no conversion fee charged by the platform.
- Touch 'n Go eWallet Deposit in ~4 min Min RM30 Withdraw in ~37 min Malaysia's most popular e-wallet. Scan a QR code or enter your registered mobile number inside the ace9 cashier.
- DuitNow Deposit in ~4 min Min RM30 Withdraw in ~37 min Instant bank-to-wallet transfer via DuitNow QR. Works with all major Malaysian banks that support the DuitNow network.
- FPX Online Banking Deposit in ~4 min Min RM30 Withdraw in ~37 min Direct debit from your Maybank, CIMB, Public Bank or other FPX-connected account. Authorised via your bank's TAC or secure OTP.
- Bank Transfer Deposit in ~4 min Min RM30 Withdraw in ~37 min Manual interbank transfer using the account details provided in the cashier. Upload your receipt so the finance team can match your payment quickly.
The General Deposit Process
Regardless of which payment method you choose, the first four steps in the ace9 cashier are always the same. After step 4 the flow branches depending on your chosen method.
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1
Log in to your ace9 account
Go to ace9 Login or open the ace9 App (v2.1.6, Android 8.0+). Enter your username and password, then pass the security check.
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2
Open the Cashier / Wallet section
Tap the wallet icon or go to Account › Cashier. You will see your current balance and a prominent "Deposit" button at the top.
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3
Select your payment method
Choose from Touch 'n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer. The cashier shows real-time availability — if a channel is under maintenance it will be greyed out.
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4
Enter the deposit amount (minimum RM30)
Type in your preferred amount. Quick-select buttons for RM30, RM50, RM100 and RM200 are available. If you are going for the 140% Welcome Bonus, deposit at least RM30 to qualify.
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5
Complete payment and wait for confirmation
Follow the payment-method-specific steps below, then return to the ace9 cashier page. A green success banner plus a wallet balance update confirms the funds have arrived — usually within 4 minutes.
Touch 'n Go eWallet — Step-by-Step
Touch 'n Go is the fastest option for most Malaysian players. Your eWallet balance is debited instantly and ace9 reflects the credit within minutes.
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1
Select "Touch 'n Go eWallet" in the cashier
After entering your deposit amount, the cashier will display a QR code or a payment link.
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2
Open the TNG app and scan the QR
Tap the QR scanner in your Touch 'n Go eWallet app. Point it at the QR on screen. The payee name should read "ace9" — verify this before confirming.
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3
Confirm the amount and authorise payment
Double-check the RM amount shown on the TNG confirmation screen. Enter your 6-digit PIN or use fingerprint/Face ID, then tap "Pay Now".
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4
Return to ace9 and check your balance
Switch back to ace9. Your wallet balance should update within 4 minutes. Keep the TNG transaction receipt in case you need to raise a dispute.
DuitNow — Step-by-Step
DuitNow works through your existing bank app — no separate e-wallet registration needed. It is a good fallback if your TNG balance is low.
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1
Choose "DuitNow" and copy the payment reference
The ace9 cashier displays a unique DuitNow QR or a 12-digit payment reference number. Copy it or screenshot it before switching apps.
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2
Open your bank app and go to DuitNow Transfer
Supported banks include Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong, AmBank and most other BNM-licensed banks. Navigate to Transfer › DuitNow.
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3
Scan the QR or enter the reference number
Paste the reference into the DuitNow ID field, or use your bank's QR scanner. Confirm the recipient name matches the ace9 payee details shown in your cashier.
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4
Authorise with your bank TAC or OTP
Your bank will send a TAC to your registered mobile number. Enter it within the time limit and tap Confirm. Save the bank transaction reference for your records.
FPX Online Banking — Step-by-Step
FPX redirects you briefly to your bank's secure login page. The whole round trip normally takes under two minutes on a stable connection.
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1
Select "FPX Online Banking" and choose your bank
A dropdown lists all FPX-connected banks. Select yours — for example Maybank, CIMB, Public Bank, RHB or Hong Leong. Click "Proceed".
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2
Log in to your bank on the FPX page
You are redirected to your bank's FPX portal. Enter your online banking username and password exactly as you normally would.
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3
Verify the payment amount and approve
The bank displays the debit amount in MYR. If it matches what you entered in the ace9 cashier, approve it using your TAC SMS or hardware token.
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4
Wait to be redirected back to ace9
Do not close the browser tab. FPX will redirect you automatically. If the redirect stalls, go back to the ace9 cashier — the balance often updates even if the redirect fails.
Bank Transfer — Step-by-Step
Bank transfer suits larger top-ups or players who prefer not to use real-time payment rails. Processing is still usually within 4 minutes during business hours once the payment is matched.
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1
Get the destination account details from the cashier
ace9 displays the beneficiary bank name, account number and account name. These can rotate — always use the details shown at the time of your transaction, not from a previous deposit.
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2
Transfer the exact RM amount from your bank
Use the exact amount you entered in the cashier. Do not round up or down — a mismatch slows matching. Use your registered bank account; third-party names are rejected.
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3
Upload your bank transfer receipt
Back in the ace9 cashier, upload a screenshot or PDF of the bank transfer confirmation. Include the bank reference number so the finance team can match it quickly.
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4
Wait for the finance team to confirm
Manual bank transfers are verified by the finance team. During peak hours this takes about 4 minutes; during off-peak periods or weekends allow up to 30 minutes. Contact 24/7 Live Chat if it has been longer.
Common Deposit Failures — Causes and Fixes
Most failed or delayed deposits fall into one of the categories below. Work through the matching fix before contacting support — it saves time for both sides.
| Failure Symptom | Most Likely Cause | What to Do |
|---|---|---|
| Balance not updated after 10 minutes | Payment gateway timeout or bank server lag | Check your bank statement. If debited, send the receipt to Live Chat with your ace9 username and transaction time. |
| Deposit marked "Pending" for more than 20 minutes | Bank transfer not yet matched (name or amount mismatch) | Upload a clear receipt. Confirm the sender name on the receipt matches your ace9 account name exactly. |
| FPX page shows "Transaction Declined" | Daily FPX limit reached at your bank, or insufficient funds | Check your bank's daily transfer limit. Try a smaller amount or switch to Touch 'n Go / DuitNow. |
| TNG payment fails at the confirmation step | eWallet balance too low, or QR code expired (usually after 5 minutes) | Top up your TNG balance first, or go back to the ace9 cashier to generate a fresh QR code. |
| DuitNow transfer bounced back | Incorrect DuitNow ID or recipient bank not accepting | Use only the reference details currently shown in the ace9 cashier. If the issue repeats, switch to FPX. |
| "Minimum deposit not met" error | Amount entered is below RM30 | Change the amount to at least RM30 and re-submit. |
| Third-party payment rejected | Sender account name does not match ace9 profile name | Always pay from an account registered in your own name. Contact support if you need to update your profile details. |
- Minimum Deposit
- RM30
- Typical Arrival
- 4 min
- Welcome Bonus
- 140%
- Bonus Cap
- RM275