ace9: Privacy Policy

This Privacy Policy explains how ace9 collects, uses, stores and discloses personal data when you use our website at ace9.cam, our mobile app, or any services we provide. Please read it carefully before creating an account.

Who We Are

ace9 operates the online gaming platform accessible at ace9.cam. We act as the data controller for the personal information you provide to us. If you have questions about how we handle your data, the contact details are listed in the final section of this policy.

Personal Data We Collect

We only collect data that is necessary to provide and improve our services, verify your identity and comply with applicable regulations. Below is a summary of what we collect and where it comes from.

We do not collect sensitive personal data such as racial origin, religious beliefs or health information unless required by law.

Why We Use Your Data

ace9 uses your data for specific, legitimate purposes. We will not use it in ways that are incompatible with those listed here.

• Account management — to create, verify and maintain your ace9 account.
• Transaction processing — to handle deposits via Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer, and to process withdrawals within the stated timeframes (deposits arrive in about 4 minutes; withdrawals within 37 minutes on average).
• Identity verification (KYC) — to confirm your identity before your first withdrawal, as required for responsible gaming and anti-money-laundering compliance.
• Fraud prevention and security — to detect and investigate suspicious account activity or unauthorised access.
• Responsible gaming — to monitor play patterns and enforce self-exclusion or deposit limits where requested.
• Customer support — to respond to your queries through our 24/7 live chat and to keep a record of communications for quality assurance.
• Service improvement — to analyse aggregated usage data and improve platform features, game selection and load times.
• Marketing — to send you relevant bonus offers or platform updates, but only if you have opted in. You can opt out at any time from your account settings.

Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your data on one or more of the following grounds:

• Contract performance — processing is necessary to deliver the services you signed up for.
• Legal obligation — certain data must be retained to comply with anti-money-laundering, KYC and gaming regulations.
• Legitimate interests — fraud prevention, security monitoring and service analytics, where these do not override your rights.
• Consent — for optional marketing communications. You may withdraw consent at any time.

When We Share Your Data

ace9 does not sell your personal data. We may share it with:

• Payment processors — such as FPX gateway operators and e-wallet providers, solely to complete your transactions.
• Game providers — Playtech, JDB, Sexy Gaming, JILI, Ezugi and Red Tiger receive session tokens to authenticate your play. They do not receive your identity documents.
• KYC verification services — third-party identity verification tools that check documents you upload. These providers are contractually bound to handle your data securely.
• Legal and regulatory authorities — when required by a valid legal request or court order.
• Fraud prevention agencies — to flag accounts associated with fraudulent activity.

How Long We Keep It

We retain your personal data only as long as necessary. The table below gives typical retention periods.

When retention periods expire, data is deleted or anonymised so that it can no longer be linked to you.

Keeping Your Data Safe

We use a layered set of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

• TLS/SSL encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
• Role-based access controls — only staff who genuinely need your data to perform their job can access it.
• Regular security audits and penetration testing of the ace9 platform.
• Two-factor authentication available for your account log-in.

No transmission over the internet is 100% secure. If you suspect unauthorised access to your account, contact our 24/7 live chat immediately.

Cookies & Tracking

ace9 uses cookies and similar technologies to keep you logged in, remember your preferences and analyse how the platform is used. We do not use advertising networks to track you across other websites.

Types of cookies we set

• Essential cookies — required for the platform to function (session management, security tokens). Cannot be disabled.
• Functional cookies — remember your language preference, game filters and display settings.
• Analytics cookies — anonymised data on page views and feature usage, used only to improve ace9. No personal identifier is shared with analytics providers.

You can control non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to play.

Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ace9.

• Right of access — request a copy of the personal data we hold about you.
• Right of correction — ask us to correct inaccurate or incomplete data.
• Right to withdraw consent — for any processing based solely on your consent (such as marketing emails).
• Right to limit processing — request that we restrict processing in certain circumstances, for example while a correction is under review.
• Right to complain — you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe we have handled your data unlawfully.

To exercise any of these rights, contact us via the live chat on ace9.cam. We will respond within 21 days. Some requests may require identity verification before we can act on them.

Players Under 18

ace9 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. During registration, all users must confirm their age. Where we discover that an account has been created by a minor, the account will be suspended immediately and all data deleted. If you believe a minor has registered, please contact us through live chat straightaway.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable law. When we make material changes, we will display a notice on the ace9.cam homepage and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of ace9 after a policy update constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and may request account closure via live chat.

Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise a data right, please reach our support team through the 24/7 live chat on ace9.cam. Select the "Data & Privacy" category when starting your chat session for the fastest response.

For formal written complaints or regulatory escalations, we aim to acknowledge receipt within 3 business days and resolve the matter within 21 days.