- Minimum
- RM40
- Daily Limit
- RM22,500
- Avg. Payout
- 37 min
First withdrawal? You must complete KYC verification before your request can be processed. It takes under 6 hours once you upload the right documents. Jump to KYC section.
How to Submit an ace9 Withdraw Request
The process takes about two minutes once your account is verified. Follow these steps in order — skipping the bank account step is the most common reason first-timers get stuck.
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1
Log in to your ace9 account
Open the ace9 website or the ace9 app and sign in. Make sure you are on the official domain (ace9.cam) before entering your credentials.
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2
Go to Cashier → Withdraw
Tap your account avatar at the top right, then select Cashier. Choose the Withdraw tab. If you have never withdrawn before, the system will prompt you to verify your identity first.
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3
Select your withdrawal method and enter bank details
Choose DuitNow, FPX Online Banking, Touch 'n Go eWallet, or Bank Transfer. Enter your bank account number exactly as it appears on your statement — mismatches cause delays.
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4
Enter the amount you want to withdraw
The minimum is RM40 per request. The daily cumulative ceiling is RM22,500 (Copper tier). Higher VIP tiers enjoy raised limits — Platinum members, for example, can withdraw up to RM89,000 per day.
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5
Confirm and track your request
Tap Confirm Withdrawal. You will see a reference number immediately. Check Transaction History for real-time status. Most ace9 withdrawals clear to local banks within 37 minutes.
Supported Payout Channels
ace9 processes withdrawals through the same channels used for deposits. All four options below support MYR and are available 24/7.
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Touch 'n Go eWalletDeposit: 4 min Withdraw: 37 min
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DuitNowDeposit: 4 min Withdraw: 37 min
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FPX Online BankingDeposit: 4 min Withdraw: 37 min
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Bank TransferDeposit: 4 min Withdraw: 37 min
Payouts always go to an account registered in your own name. ace9 does not send funds to third-party accounts — this is a fraud-prevention measure, not a restriction on you.
KYC Verification — What It Is and Why It Matters
KYC (Know Your Customer) is a one-time identity check required by ace9 before your first withdrawal is released. Once your documents pass review, you will never need to repeat the process unless you change your registered name or nationality.
The check protects you as much as the platform: it ensures only you can withdraw funds from your account, and it keeps ace9 compliant with anti-money-laundering standards that safeguard the entire player community.
Accepted Identity Documents
Submit any one of the following. The document must be valid (not expired) and show your full legal name clearly.
| Document | Acceptable Condition | Notes |
|---|---|---|
| National ID Card (NID) | Not expired, both sides required | MyKad is accepted; must show full IC number |
| Passport | Valid, data page only | Must show photo, name and passport number |
| Driving Licence | Not expired, front side | Malaysia-issued licence accepted |
Name must match exactly. The name on your ID must be identical to the name on your ace9 account and your registered bank account. Even a middle name discrepancy can delay verification.
KYC Upload — Step by Step
The upload form is built into your account dashboard. You do not need to email documents or contact live chat unless the automatic review flags an issue.
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1
Open Account Settings → Verify Identity
After logging in to ace9, go to your profile and select Verify Identity. The page shows your current verification status and an upload prompt.
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2
Select your document type
Choose National ID Card, Passport, or Driving Licence from the dropdown. The form will adjust to ask for the right number of image uploads (e.g., both sides for NID).
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3
Upload clear photos of your document
Accepted formats: JPG, PNG, PDF. Maximum file size is 10 MB per image. Take the photo in good lighting — blurry or cropped submissions are automatically rejected and you will need to resubmit.
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4
Submit and wait for review
The ace9 compliance team reviews documents within 6 hours. You will receive an in-app notification and email once approved. If there is an issue, the message will specify exactly what to fix.
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5
Withdraw as normal once approved
After KYC clears, your first withdrawal will be released. Future requests go through the standard 37-minute process without any extra document checks.
Document Photo Requirements
Getting this right the first time saves you a full review cycle. Here are the eight things the ace9 verification system checks automatically.
Why ace9 Withdrawals Get Rejected — and What to Do
Most rejections are fixed within 30 minutes once you know the cause. The table below covers every common scenario and the exact action to take.
| Rejection Reason | What Causes It | How to Fix It |
|---|---|---|
| KYC not completed | First withdrawal before uploading any ID document | Complete identity verification in Account Settings. Approval takes up to 6 hours. |
| Name mismatch | Bank account name differs from ID or ace9 account name | Contact 24/7 Live Chat to update your registered name, then resubmit. |
| Wagering requirement not met | Active bonus funds have an outstanding 12× rollover | Check your Bonus Wallet for the remaining turnover. Continue playing until the requirement clears, or forfeit the bonus amount. |
| Amount below minimum | Request entered was under RM40 | Increase the withdrawal amount to at least RM40 and resubmit. |
| Daily limit reached | Total withdrawn today already hit RM22,500 (Copper tier limit) | Wait until midnight (UTC+08) for the limit to reset, or upgrade your VIP tier for a higher ceiling. |
| Incorrect bank account number | Typo in the account number field | Go to Withdrawal Settings, delete the saved bank account, re-enter carefully and resubmit. |
| Blurry or incomplete ID photo | Uploaded document image is unclear or cropped | Retake the photo in good lighting with all four corners visible, then upload again from Verify Identity. |
If your request has been pending for more than 60 minutes and none of the above applies, reach out via 24/7 Live Chat. Have your transaction reference number ready — it cuts the resolution time significantly.
Withdrawal Limits by VIP Tier
Your daily withdrawal ceiling depends on your VIP tier. Here is a full comparison — higher tiers also benefit from dedicated account managers who can expedite large payouts.
| Tier | Monthly Turnover | Daily Withdrawal Limit | Cashback | Personal Manager |
|---|---|---|---|---|
| Copper | RM0 | RM22,000 | 0.5% | — |
| Silver | RM80,000 | RM36,000 | 0.6% | — |
| Gold | RM260,000 | RM56,000 | 0.7% | |
| Platinum | RM840,000 | RM89,000 | 0.8% | |
| Titanium | RM2,700,000 | RM140,000 | 0.9% |
Questions Players Ask About ace9 Withdrawals
How long does the first ace9 withdrawal take?
Once KYC is approved, your first withdrawal follows the standard timeline of approximately 37 minutes to your bank or eWallet. The KYC review itself takes up to 6 hours. If you submit your documents in the morning, you can typically make your first withdrawal the same day.
Can I withdraw before finishing my bonus rollover?
Not in full. If you have an active welcome bonus, the 12× wagering requirement applies to the bonus portion. You can still withdraw your original deposit funds separately — only the bonus-derived balance is locked until the rollover is met. Check your Bonus Wallet for the exact remaining turnover figure.
What is the minimum withdrawal amount at ace9?
The minimum single withdrawal is RM40. There is no maximum per individual request beyond the daily tier limit (RM22,000 for Copper, up to RM140,000 for Titanium). You can submit multiple requests in a day as long as the cumulative total stays within your tier's ceiling.
Does ace9 charge a withdrawal fee?
ace9 does not charge a platform fee on withdrawals. Your bank or eWallet provider may apply their own transfer fees, which are outside ace9's control. DuitNow and Touch 'n Go transfers are typically fee-free on the recipient side in Malaysia.
My KYC was rejected — what should I do?
The rejection notification will specify the exact reason (blurry image, mismatched name, expired document, etc.). Correct that specific issue and resubmit from the Verify Identity page. If the rejection reason is unclear, contact 24/7 Live Chat with your account ID and the reference number shown in the notification.
Can I use a different bank account for each withdrawal?
You can save and switch between verified bank accounts in your Withdrawal Settings. Each new bank account you add must still belong to you — the account holder name must match your ace9 registration and ID document. Adding a new bank account may trigger a brief security review before it is activated.
Is the ace9 mobile app a faster way to withdraw?
The processing time is the same whether you use the browser or the ace9 app. The app does make it easier to track your withdrawal status in real time with push notifications, so you know the moment funds are on their way.
Ready to play and get paid?
Create your free ace9 account in under two minutes. Deposit from RM30, claim your welcome bonus and withdraw on your own schedule.